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Free Embroidery - Information
Terms & Conditions
free embroidery on all garments with your logo or company name...

terms & conditions


Before you place an order you should read these Terms and Conditions in full. If you do not agree to any of these Terms and Conditions then your order will not be accepted.

Artwork Origination

Every effort has been made to ensure that any image seen on this website is accurate, however the display that your own PC shows may mean that sometimes you may not see an accurate representation of the product.

Order Acceptance

After you have placed an order with us an email will be sent to you acknowledging your order. The completion of the contract between us and you will take place when your order is dispatched.
Payment for your products will be taken on submission of your order.

We may not be able to accept your order due to one of the following:
• The product being out of stock
• We identify a pricing or product error
• We are unable to authorise your payment

Opening hours

Our offices and lines are open from 9am to 5.30pm (GMT) Monday to Friday. Please call us on 0844 90 23456. Opening times may vary without notice.

Order Cancellation

There is no cooling off period for orders as garments are ordered and graphic artwork is started almost immediately after the order is placed.

Payment Methods

We accept payment by Visa (Credit and Debit), PayPal, MasterCard, Maestro, Switch, Electron and Solo. We accept card payments in GBP. We are able to accept cheque or cash payment for internet deliveries only if the collect in store option is selected at the checkout, no products will be shipped if this option is selected, they will be held in store awaiting collection. Please note that if after 7 days we have not received payment then we will start our debt recovery process.

Pricing Policy

Price are shown on our website in GBP and exclude VAT.  Please note that all prices shown may change without notice and offers may be withdrawn at any time.

Product Availability

If a product featured on the website goes out of stock it will be removed at our earliest opportunity, if you have selected an out of stock item then we will try and contact you using the contact details provided.
If we cannot contact you or receive no response, we will continue to process any remaining items on your order. All items are subject to availability.

Your Risk

Upon delivery of any products ordered, the risk of damage to or loss of the goods ordered shall pass to you. At all times the legal and equitable title in the products ordered shall not pass to you and shall only do so, if and when, the full payment has been cleared for the products and any interest due under these Terms and Conditions. We are obliged to reserve all our legal rights in the goods ordered until title in the same passes to you under these Terms and Conditions.

Delivery Information

All delivery charges are quoted in the checkout cart of the order process.

Delivery acceptance: You are required to take delivery of any products that you have ordered when tendered to you. If you are unable to take delivery and fail to make alternative arrangements with the carrier to deliver the goods to you within 14 days, then we may, at our discretion, store the products at your cost until delivery can take place.

In any event, we reserve the right, at our discretion, to off set any of these costs or any consequential loss incurred by ourselves against any monies we have received from you in respect of the order. Recovery of such costs would be without prejudice to our rights otherwise under these Terms and Conditions.

Bankruptcy etc

In the event of your becoming bankrupt, committing any act of bankruptcy, becoming insolvent or making any voluntary arrangement we reserve the right to cancel the contract for the products ordered, any contract for the delivery to you of further products and, where the products ordered have already been delivered, to be immediately entitled to payment for the products in question irrespective of any prior agreement to the contrary between us.

Returns & Refund Policy

Customised products cannot be returned unless faulty or your instructions have not been followed. Refunds will be made against the original form of tender. Any product sold is non-returnable if worn.

Returns Instructions

By Post: Please note that the return costs are not pre-paid. Any return costs will be the customer's responsibility and will be reimbursed by us only in the case of damaged, faulty or incorrectly supplied goods.


It is our policy to pass on any evidence of fraud to the relevant authorities. If you prefer you can place any order over the telephone rather than the internet by calling us on 0844 90 23456.


We will make use of "cookies" to collect information automatically. However, their use will not damage your system. Your sending of any information to us will constitute your acceptance of our use of that information as set out in these Terms and Conditions. We may make changes to these Terms and Conditions from time to time and your continued use of our services will again signify your acceptance of such changes.

Our Website

We may change the our website and correct or update any information within it at any time without notice.
We do not represent or warrant that the material contained in the website, any of the functions of the website and the server will operate without interruption or delay or will be error-free, free from defects, viruses or bugs or compatible with any other software or material.
You must not transmit through or to our website any defamatory, threatening, obscene, distressing, harmful or pornographic material or material which may infringe upon the rights of others (including intellectual property rights, rights of confidentiality or rights of privacy) or which does not comply with all relevant laws.
Accessing the website is entirely at your own risk.
Any images on our website are © Copyright of Kroake Limited and therefore none of the images may be used without the express permission of us. All of the images used on this site are subject to copyright law, and may not be reproduced in whole or in part by anyone without prior written consent.
We do not exclude or limit our liability or the liability of any other person for death or personal injury resulting from our or their negligence or for fraudulent misrepresentation. Except as set out above and in relation to our contractual obligations to supply goods and/or services following acceptance of orders placed on our website, neither we nor any of our agents, affiliates, directors, employees or other representatives will be liable in contract, tort, negligence or otherwise for any loss or damage whatsoever in any way connected with your use of the website.
We shall not be liable for any indirect, or consequential loss of whatever nature, including damage to software or hardware, loss of data, damage for loss of business, loss of profits, or any other indirect or consequential loss arising out of or in connection with your use of the website (including without limitation, any such loss arising out of or in connection with any order placed on the website, whether or not accepted by us).
You agree to indemnify us and our agents and officers, directors and employees, immediately on demand, against all claims, liability, damages, costs and expenses, including legal fees, arising out of any breach of these Terms and Conditions by you. We may terminate your use of the website immediately if we consider that you have breached these Terms and Conditions.


Our website is operated in the UK. All terms and conditions and anything connected with any order placed via our website are governed by English law and you agree to submit to the exclusive jurisdiction of the English courts in relation to all matters connected with or arising out of the website or any order you place on the website.


We may change these Terms and Conditions at any time. If any of these terms and conditions are invalid or unenforceable, the remainder of these terms and conditions shall continue to have full force and effect. place orders by phone on 0844 902 3456.